FAQ
A question about our trips ?
You’re in the right place ! Find all the answers here to better understand the Secret Trip concept and prepare for your next adventure with peace of mind.
THE CONCEPT
Surprise trips offer a unique and immersive experience, breaking the routine and adding a touch of mystery and adventure to your stay.
No, they are completely optional !
You will receive all the game materials, but if you prefer to discover everything directly without participating in the activities, that’s up to you.
However, it’s a bit like watching a movie while already knowing the twist ending... where’s the fun ? 😉
We first talk with you to get to know you.
Then, we select your destination based on the season, your profile, and your preferences. We exclude those that don’t fit based on your restrictions (budget, accessibility, climate, etc.).
Of course ! Based on your choices, we will find the perfect destination for you.
No, otherwise it would go against the very principle of the surprise! =)
However, you are free to exclude one or more destinations that you do not want to visit.
We can accommodate all your requests, but to keep the surprise effect, we encourage you to tell us what you do NOT want included in your trip.
This way, we can surprise you even better!
We take all your specific needs into account (reduced mobility, food allergies, special preferences,...) to offer you a tailored and stress-free experience.
Let us know your requirements during our consultation !
Of course. We tailor our trips and activities according to the participants.
You are in control of your experience. Tell us how you envision your trip, and we will adapt accordingly.
In short, it's a different way to travel, focused on adventure, play, and mystery !
TRAVEL
Your destination will be confirmed before departure so you can prepare with peace of mind.
However, it’s up to you : we can reveal it up to one month in advance or even the day before departure if you enjoy suspense! 😎
In any case, you will gradually receive clues from the moment your booking is confirmed to help you guess where your adventure will take you.
We prioritize direct flights whenever possible. If a layover is necessary, we will inform you in advance.
Your documents will be sent to you by mail or email, depending on when you choose to discover your destination.
Before your departure, we will send you, along with the clues and games to discover your destination, all the practical information necessary for your trip.
A detailed checklist and a weather report will also be provided to ensure you are ready for departure day. You can leave with peace of mind, knowing everything is taken care of.
It all depends on you ! If you travel alone but want to share moments with others, we adjust the activities according to your preferences.
If you prefer to stay one-on-one or with your group, we will also take that into account to personalize your experience.
PRICING AND BILLING
Our prices always include :
- Transportation (flight, train, rental car,...)
- Transfers
- Accomodation (minimum 3-star hotel)
- Breakfasts
- Surprise activities (on average 1 every 2 days)
- 24/7 assistance
The exact details of your trip are always included in your quote (while keeping the destination and activities secret… of course!).
No, everything is included in the quote provided before confirmation.
No. A deposit must be paid when you confirm your quote so we can organize your trip.
The remaining balance must be paid according to the payment schedule outlined in your quote.
Yes ! Secret Trip offers customizable gift vouchers.
You can either give the gift directly to the person yourself or let us announce the surprise through our games and puzzles, which will be delivered directly to their mailbox.
For more information, send us your request via our contact form
Our prices always include :
- Transportation (flight, train, rental car,...)
- Transfers
- Accomodation (minimum 3-star hotel)
- Breakfasts
- Surprise activities (on average 1 every 2 days)
- 24/7 assistance
The exact details of your trip are always included in your quote (while keeping the destination and activities secret… of course!).
No, everything is included in the quote provided before confirmation.
No. A deposit must be paid when you confirm your quote so we can organize your trip.
The remaining balance must be paid according to the payment schedule outlined in your quote.
Carte bancaire et virement bancaire.
Yes ! Secret Trip offers customizable gift vouchers.
You can either give the gift directly to the person yourself or let us announce the surprise through our games and puzzles, which will be delivered directly to their mailbox.
For more information, send us your request via our contact form
ASSISTANCE, MODIFICATION & CANCELLATION
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast